Shipping & Delivery

Handlens Shipping Policy

At Handlens (ENGLEBRECHT VANESSA RENEE LLC), we are committed to providing a reliable and clear shipping experience for every order placed on handlens.com.

1. Serviceable Regions

We currently provide shipping services exclusively within the United States.

• Service Area: We ship to all 50 U.S. states, including Alaska and Hawaii.
• Non-Serviceable Locations: We regret that we are currently unable to ship to P.O. Boxes, APO/FPO addresses, U.S. territories, or any international locations. We are planning future global expansion and will update this policy accordingly.

2. Order Fulfillment and Processing Time

Order processing begins once payment is confirmed.

• Standard Processing: Typically takes 1–2 business days.
• Same-Day Processing: Orders placed before 2:00 PM EST on a business day may be processed and handed over to the carrier the same day.
• Next Business Day Processing: Applies to orders received after 2:00 PM EST, on weekends, or during national holidays.
• High-Volume Periods: During major sales events (e.g., Black Friday) or holiday seasons, processing time may be extended by an additional 1–2 business days.

3. Estimated Delivery Times

Following the processing and fulfillment of your order, the estimated delivery duration is typically 2–5 business days.

Please note that actual delivery time may vary due due to factors outside our control, including:

• The delivery address location (e.g., remote vs. urban areas).
• Unforeseen carrier delays or service disruptions.
• Inclement weather conditions.

If your tracking information shows no movement, or your order has not arrived within 7 business days of the estimated delivery window, please contact our support team immediately.

4. Shipping Charges

We maintain transparent and simple pricing for domestic shipping:

• Flat Rate Shipping: A flat rate fee of $6.99 is applied to all U.S. domestic orders.
• Promotional Shipping: We may offer free shipping promotions periodically, which will be announced on handlens.com.

5. Logistics Partners and Tracking

We partner with major, reliable carriers to ensure safe and timely delivery to your address (1607 Se S St, Bentonville, Ar 72712, United States).

• Our Carriers: We primarily use United States Postal Service (USPS), United Parcel Service (UPS), and FedEx.
• Order Tracking: Once your order is shipped, you will receive a confirmation email containing your tracking number and a direct tracking link. You will be able to monitor the shipment’s status in real-time. If no tracking update is available after 72 hours, please reach out for assistance.

6. Delivery Issues and Customer Support

If you encounter any issues with your delivery, such as:

• Tracking data having no update for over 5 days.
• Item marked as “delivered” but not received.
• Items received are damaged.
• Order not received after 7 business days past the expected delivery date.

Please contact our dedicated Customer Service team immediately for resolution:

• Email: support@handlens.com
• Response Time: We aim to respond to all shipping inquiries within 1 business day.
• Resolution: We will initiate carrier claims, or arrange for a replacement or refund where applicable, depending on the circumstances.