Return & Refund Policy

Last Updated: November 27, 2025

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please refer to the detailed policy below.

1.  Return Period and Eligibility

• Return Window: You have 30 days from the date of successful delivery to request a return or exchange.
• Product Condition: Items must be unused, unworn, and in original packaging with all tags attached.
• Required Proof: Proof of purchase (order number or receipt) is required for all returns.

2.  Return Process

1. Contact Us: Email support@handlens.com with your order number and the detailed reason for return.
2. Approval: We will review your request and provide return instructions.
3. Ship Back: Please ship the item back within 14 days of receiving return approval.

3.  Return Shipping Costs

• Customer Paid: The customer is responsible for return shipping costs if the return is due to a change of mind or incorrect item/size ordered by the customer.
• Handlens Paid: We will provide a free prepaid return shipping label if the product is defective, damaged, or shipped incorrectly compared to your original order (see Section 7).

4.  Refunds

• Processing Time: Once we receive and inspect your return, refunds are issued within 5–10 Business Days.
• Method: The money will be credited back to your original method of payment.
• Original Shipping Fees: The original shipping fee ($6.99) is non-refundable, unless the return is due to our error.

5.  Exchanges

• If you require a different size or color, please specify this when submitting your return request email. Exchanges are subject to the stock availability of the replacement product.
• If the requested replacement is out of stock, we will issue a refund.

6.  Non-Returnable Items

The following items are not eligible for return:

• Final Sale or Clearance items.
• Gift Cards.
• Personalized or custom-made products.

7.  Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 7 days of delivery for a replacement or a full refund at no additional cost to you (including free return shipping).