Return Policy

Handlens Return and Exchange Policy

Your satisfaction is our primary commitment at Handlens. We are confident in the quality of our products, but we understand that returns may occasionally be necessary. Please review the following policy carefully to ensure a smooth and transparent return experience.

Return Eligibility Criteria

To qualify for a return and full refund, the item must meet all of the following conditions:

• The product must be unworn, unused, and remain in its original, sellable condition.
• All original tags and labels must be intact and attached to the item.
• The item must be returned in its original packaging.
• A valid proof of purchase (such as an order confirmation or invoice) must be included with the return.

The company, ENGLEBRECHT VANESSA RENEE LLC, reserves the right to deny returns that do not meet these strict criteria.

Return Period and Timeframe

Returns must be initiated and shipped back to us within 30 days from the date you received your package, which is determined by carrier tracking confirmation. Requests made beyond this 30-day period may not be eligible for processing.

Initiating a Return Request

To begin the return process, please contact our dedicated customer care team via email at support@handlens.com. Your message should clearly include:

1. Your full name and order number.
2. A brief but specific description of your reason for returning the product.
3. A copy of your receipt or order confirmation.
4. A photo or video of the item, especially if the return is due to a fault, damage, or discrepancy.

Our support team at Handlens will respond within 72 business hours with detailed instructions, including the proper return shipping address: 1607 Se S St, Bentonville, Ar 72712, United States.

Return Shipping and Fees

• If the return is due to a mistake on the customer’s part (e.g., buyer’s remorse, incorrect sizing chosen by the customer), return shipping fees are the responsibility of the customer.
• Original shipping charges paid at the time of purchase are non-refundable.
• In eligible cases where the return is due to our error (e.g., defective, damaged, or incorrect item shipped), we will cover the return cost and provide a prepaid shipping label.

Exchange Policy

We gladly offer exchanges only for the following reasons:

• You received a damaged or faulty product.
• The item is defective or malfunctioning.
• You received an incorrect item (wrong size, color, or style compared to your order).

To initiate an exchange, please contact us immediately at support@handlens.com, and we will promptly guide you through the replacement process.