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Return to shopRefund Policy
Handlens Refund Policy
This Refund Policy outlines the practices of Handlens (ENGLEBRECHT VANESSA RENEE LLC) regarding the issuance of reimbursements for eligible returns.
Conditions for Refund Eligibility
- Refunds are issued exclusively after the returned product has been received at our facility (1607 Se S St, Bentonville, Ar 72712, United States) and fully inspected by our team to ensure it meets all criteria outlined in our Return Policy.
- Once the return is approved, confirmed refunds are processed internally within 14 business days of the confirmation date.
Refund Mechanism
- All reimbursements will be credited back to the original payment instrument used for the purchase (e.g., Visa, Mastercard, PayPal).
- Please note that after we process the refund, your financial institution (bank or credit card company) may take an additional 3–5 business days to officially display the credited amount in your account statement.
Non-Refundable Charges and Deductions
Please be advised of the following non-refundable items:
- Shipping Charges: The original shipping costs paid at the time of purchase are not refundable.
- Return Shipping Expenses: Return shipping costs incurred by the customer may be deducted from the final refund amount, unless the return is directly attributable to an error on our part (e.g., we shipped a defective, incorrect, or damaged item).
Requesting an Exchange
If you require an exchange instead of a refund, kindly submit your request to our customer support team immediately at support@handlens.com. Please refer to our Exchange Policy for details on eligibility.