Cancel/ Change Order

Order Modification and Address Verification Policy

At Handlens (handlens.com), operated by ENGLEBRECHT VANESSA RENEE LLC, we aim to provide flexibility while ensuring prompt fulfillment. Please review the following guidelines regarding order changes and address verification.

Order Cancellation and Modification Window

We offer a short grace period after an order is placed to accommodate necessary changes or cancellations.

• Modification Window: You have a 4-hour window immediately following your purchase to request any adjustments or a full cancellation of your order.
• How to Request: To modify or cancel your order within this timeframe, please contact our support team immediately via email at support@handlens.com, or use the “Contact Us” section on our website.
• Deadline Enforcement: Once the 4-hour window has elapsed, your order will be sent to our fulfillment department at 1607 Se S St, Bentonville, Ar 72712, United States for processing, and no further changes or cancellations can be guaranteed or made. We appreciate your understanding of this strict deadline, which helps us maintain quick shipping times.

Address Accuracy and Verification

Ensuring the accuracy of your shipping details is crucial for successful delivery.

• Customer Responsibility: It is the sole responsibility of the customer to thoroughly review and ensure the complete and accurate entry of the delivery address during the checkout process. This includes verifying the street name, number, apartment/suite details, city, and correct ZIP code.
• Address-Related Issues: Handlens is not liable for failed deliveries, delays, or lost packages resulting from incorrect, incomplete, or outdated address information provided by the customer at the time of purchase.

Contact and Support

For any questions regarding your order, modifications, or address verification, please contact our dedicated support team:

• Email: support@handlens.com

Thank you for choosing Handlens.